The ITIL Practitioner certification is the next step after the ITIL Foundation certification that intends to qualify professionals with the essential skills to implement ITIL concepts in their organization. This certification gives the practical elements to complement ITIL guidance, involving key skills for how to start choosing and accommodating ITIL within an organization.
The ITIL Practitioner certification also explains how to create, and demonstrates how to use, a Continual Service Improvement register. A Continual Service Improvement register is a way for an organization to report, prioritize, classify, and accomplish improvement opportunities. In many ways, it's a book of business for improvement. Many organizations are great at recognizing improvements but are not good at maintaining tracking of, managing, and completing improvements. A Continual Service Improvement register helps organizations with those projects that often damager development initiatives. In some cases, a Continual Service Improvement register can be implemented quickly, sometimes within an afternoon.
The ITIL Practitioner certification has covered many modern concepts, interactive tools, and templates, and most importantly the people perspective of ITSM implementations through key modules such as Organization Change Management (OCM) and Communication.
The ITIL Practitioner exam requires thorough learning and understanding. You will be demanded to have read the book and to understand how to utilize and conform to what you studied. For the first time in the history of ITIL, there is a provision for open book exam format for the ITIL Practitioner certification exam. You are permitted to mark up the pages and know where to obtain information so it may help you during the exam. While this seems as though it makes the exam easier, it is the opposite. You require to know the book inside and out before you appear for the exam. You must be qualified to find what you require quickly and apply it to select the correct answer. This is a very diverse exam, and you will need to plan diversely to pass.
Why is the Exam is an open book?
The ITIL Practitioner certification addresses mainly with the concepts that support the deployment of ITSM principles. The exam expects the students to adopt, adapt and implement ITIL best practices. The official study material consists of tools and templates such as KPI Balance Checklist, Communication campaign checklist, Business case, etc. which are utilized for several purposes. You must have a working knowledge of these tools to precisely implement them in real-world situations. Thus, ITIL Practitioner certification exam is designed to evaluate your skill to implement the ITSM principles. A majority of the questions in the exam are related to several situations where understanding the context is more significant than remembering concepts. Thus, an open book exam format allows students to concentrate on contextual applications of the concepts without wasting time in remembering the principles.
Here are Top 7 Tips to Help You Prepare for the ITIL Practitioner Certification Exam:
1) Learn to Prioritize the Concepts
In this type of exam, your understanding of the concepts is important. However, you require to study the concepts thoroughly and remember some of them so that you don’t require to refer the book to answer every question. You will not have adequate time to do so. Thus, you need to prioritize the concepts that you should remember. For example, read and understand the case studies given in the book so that you don’t consume your time perusing the cases during the exam.
2) Create a study group
Study groups work well for any studies. It is particularly beneficial in the preparation of ITIL Practitioner certification exam. By explaining ideas and sample questions with others, you will have a greater understanding of the application of the concepts in various contexts. The study discussions with friends may also benefit you to recall the ideas during the exam. The discussions also assist in making the right assumptions while answering some questions.
3) Use the book in the Practice tests
If you are planning to use the book in the exam, then give the practice tests in a similar way. By doing so, you will have a solid understanding of how to search for the information in the book speedily and what preparation you require to make to score well in the final exam. In short, it will be of great help in developing a strategy for your certification exam.
4) Mark key information in the official book
Keep in mind that only official handbook along with tabulation of its content is permitted in the exam. Since you have 135 minutes to answer 40 questions, you can’t spend important time searching for appropriate information in the book. Thus, you should mark key concepts and tabulate them neatly so that you can find the important concepts quickly.
5) Practice Tests
Search online for practice exams. These are often free, and you can take as many practice questions as you want. Not only will you get a feeling for what types of questions will be asked on the actual exam, but you will also learn how to answer them. This will help you pace yourself in the real exam and help you become easy with the multiple-choice format that the ITIL exam uses.
Processexam.com offers the best practice test for ITIL Practitioner certification exam. Practice test on this site is symbolic of the ITIL certification exam and supports eliminate an element of uncertainty that is bound to disturb you when you write your certification unprepared.
6) Learn Time Management
Try to solve those questions first that doesn’t need any help from the book. Some of the questions might be very complicated and take a lot of time to answer them correctly even with the help of the book. Answer them towards the end of the exam. You must manage your time efficiently so that you don’t miss any easy questions in the quest of answering a few difficult ones or spending too much time on searching for information in the book.
7) Maintain Examination Spirit
Maintaining exam spirit and handling pressure efficiently is the key to success in an open book exam format like this. There could be many questions which are obscurely worded and expect you to make guesses. It may be dispiriting at times, to read and reread the questions and make guesses when you are under pressure. You must be calm, read the questions accurately and maintain your cool while taking such issues.
Conclusion
Although ITIL Practitioner certification is not a necessity for ITIL Intermediate Level qualifications, it gives three credits towards ITIL Expert certification. Moreover, it is a great certification because you study how to adopt and adapt ITIL best practices which will present you as a key employee, one that everyone desires to have on their team. A carefully planned strategy, thorough study and with practice test you can simply get familiar with open book format and score well in the exam.
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